Instead of listening to your people speak to you about the issues they are dealing with, and then trying to solve the problems for them, why don’t you spend a day, or part of a day right there at their sides? Get shoulder to shoulder with them, show them you want to truly understand what it is they do, and the challenges of their daily routines.
Before you do that:
Your mind-set must be right. Don’t go in with the mind-set that you have to have answers to all issues and obstacles. Instead, go in with a curious mind looking to learn and understand. Think along the lines of being more like their assistant for the time you are with them. Ask questions. Set them at ease and let them know you are there to learn, not to be critical. Don’t be quick to blurt out recommendations for how to do their job better, or suggestions. Afford them the opportunity to show you what they do, how they do it, and why they do it. Most importantly, go in with a mind-set of service. How can you serve that person and their role, and not just in the moments you are with them, but when you leave them and consider what you learned?
Find out who they are and what makes them tick:
Use this golden opportunity to learn more about your people. Where are they from? How is their family? What do they like to do outside work? What are they passionate about? What ideas do they have?
Even if you are a CEO of a large organization, you can still do this. No, you can’t do this with every employee. All you have to do is show your people that you are willing to leave your office and get shoulder to shoulder with them. Good rumors spread just as fast as bad ones. Why not start a good one about how you are making it a point to connect and learn about your people? The amazing thing is that this is such a small investment with such a high return, and little risk.
If I’m wrong, then I invite you to prove it, and then contact to me to let me know why I am wrong.
Leadership Coach, Author, Consultant, and Speaker
Agoge Leadership Development, LLC
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